Shipping policy

📦 Ordering and delivery

1. Processing your order

Orders will be delivered within 3 business days.

You will receive an email with your tracking code on the shipping day , so you know exactly where your package is.

2. Delivery time

All orders are shipped from our warehouse in the Netherlands – then no issues with long waiting times or customs checks .

Delivery within 3 business days (valid in the Netherlands and Belgium).
Delivery Monday to Saturday.

Note: In special circumstances (such as extremely busy periods or unforeseen events), delivery may be slightly delayed. We will of course keep you informed.

3. Shipping costs

✔ FREE SHIPPING within the Netherlands and Belgium.
✔ No minimum order – we will cover the shipping costs .

At Magic Matcha you only pay for the power of Matcha – not for shipping.

4. Track your order

As soon as your order has been shipped, you will immediately receive a tracking code by email. This allows you to track your package in real time via our tracking page.

If you have not received a tracking code within 3 days of ordering, you can contact us via Contact us.

5. Important information

✔ Delivery address : Always double-check your address when completing your order. We cannot change the address once it has been processed.
✔ Liability : Magic Matcha is not responsible for delays or misdelivered packages due to incorrectly provided address information.
✔ Delays : We do everything we can to deliver your order on time. In rare cases, external factors may cause delays, but you will always be informed.

6. Contact and customer service

Questions or need help? We are here for you!

📧 Email : Contact us
🕒 Available : Monday to Friday | 10:00 a.m. - 4:00 p.m.