Complaints
Hos EvaSlim customer satisfaction is our highest priority. We strive to offer our customers the best deals and excellent service. However, it is possible that you are dissatisfied with a product or service. In that case, we would like to hear from you so that we can find a suitable solution together.
How to submit a complaint?
Do you have a complaint about a product, an order or our service? Please contact us via one of the channels below:
📧 Email: Contact us
Always include the following in your email or message:
✅ Name and order number
✅ A clear description of the complaint
We will contact you within 2 business days to discuss the complaint and offer a solution.
How is your complaint handled?
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Acknowledgement of receipt : As soon as we have received your complaint, you will receive an email confirmation.
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Investigation : We will carefully review your complaint and look for an appropriate solution.
- Resolution : You will receive a detailed response from us within 5 business days with a possible solution. Our solutions may range from a replacement product to a refund or another form of appropriate compensation .